At Chevron, we're focused on safely delivering the energy needed to power human and economic progress worldwide. But how do we do that when harnessing fossil fuels can be inherently risky? How do we do it across the world, day after day, year after year? How do we keep our nearly 61,900 employees (including more than 3,600 service station employees) and 200,000 contractors healthy and safe each day? How do we protect the environment and the communities around us while operating reliably and efficiently?
To meet these challenges, Chevron has spent more than 20 years expanding systems that support a culture of safety and environmental stewardship that strives to achieve world-class performance and prevent all incidents. We call this Operational Excellence (OE), and it drives everything we do. Our workforce truly believes that incidents are preventable, and we have policies, processes, tools and behavioral expectations in place to assist us in achieving that goal.
Operational Excellence is based on five objectives:
- Achieve an incident- and injury-free workplace.
- Promote a healthy workforce and mitigate significant workplace health risks.
- Identify and mitigate environmental and process safety risks.
- Operate with industry-leading asset integrity and reliability.
- Efficiently use natural resources and assets.
Operational Excellence isn't achieved overnight. It takes constant, deliberate efforts to build and sustain a culture over time. Chevron has taken many actions toward achieving incident-free performance, and we're constantly striving to improve our OE efforts.
The Chevron Way
Developing The Chevron Way was an important step in creating our culture of Operational Excellence. It explains who we are, what we do, what we believe and what we plan to accomplish. It was developed nearly two decades ago so everyone our business touches would have a concise definition of our vision, values and strategies. Our value of "protecting people and the environment," as stated in The Chevron Way, drives our OE: "We place the highest priority on the health and safety of our workforce and protection of our assets and the environment."
Standardization and Discipline
We have processes based on industry and Chevron best practices that lay out the requirements and procedures for meeting safety, health and environmental objectives. Corporate OE processes and standards address risks and are applied across the entire business. Our operating companies, business units and contractors also develop processes or standards specific to their operating conditions to ensure consistency with Chevron's OE standards.
Operational discipline—"completing every task the right way, every time"—captures the spirit of Chevron's OE culture. It requires dedication from the entire workforce and specific behaviors from leadership. Leaders set clear expectations and monitor and shape behaviors. By following procedures, recognizing hazards, providing feedback and stopping work as necessary, workers help prevent incidents.
Updated: April 2013