All work carries risks. However, we identify and mitigate our risks by using our Operational Excellence Management System (OEMS) and enhancing our technology, tools and competency at all levels. We have a stringent safety policy; we consistently train our workforce; and our employees and contractors are empowered with the authority and responsibility to stop work if they believe conditions are unsafe. We also are a leader in providing health awareness and education programs to our employees and their dependents and to residents of the communities where we operate.
what we’re doing
Our commitment to the health and safety of our workforce is one of the values in The Chevron Way. It reads, “We place the highest priority on the health and safety of our workforce and protection of our assets, communities and the environment.” This commitment is also managed through our OEMS and reinforced at all levels of the corporation.
committed to safety
Chevron is dedicated to the safety of facilities throughout their life cycle, from design to decommissioning.
For the last 16 years, we have continuously improved our systems to support a culture of safety. We strive to achieve world-class performance and prevent incidents through a rigorous and systematic process of risk identification, mitigation/control and management. Our workforce truly believes that serious incidents are preventable, and we have policies, processes, tools and behavioral expectations in place to assist us in achieving that goal.
The single most important factor for success in operational excellence (OE) is leadership accountability. Through their actions, leaders at every level across our business manage and drive execution and reinforcement of the OE culture, instill operational discipline, and work to ensure that everyone in their organization complies with OE requirements.
Chevron commissions Lloyd’s Register Quality Assurance Ltd. each year to provide independent assurance on the effectiveness of our processes for reporting health, environmental and safety indicators to the Oil and gas industry guidance on voluntary sustainability reporting (2015) industry guidelines maintained by IPIECA (the global oil and gas industry association for environmental and social issues), the American Petroleum Institute and the International Association of Oil & Gas Producers.
We manage the safety of our personnel through multiple processes within our OEMS. Written safe-work practices are a core part of our comprehensive safety program. These safe-work practices help ensure that potentially hazardous work, such as electrical work or entry into a confined space, is properly planned, permitted, executed and closed out to prevent workplace injuries and incidents. We take steps to ensure that our contractors meet the same safety principles by making our expectations clear and verifying compliance with safe-work practice requirements.
We eliminate or mitigate risks by identifying hazards, putting safeguards in place to reduce them and sharing what we know throughout our operations. To help those performing high-risk work identify and control the significant potential hazards unique to each job activity, we have developed our hazard identification tool, our job hazard and safety analysis, and our Preventing Serious Injury and Fatalities Field Guide. We also build leader fluency in human performance – the way people, culture, equipment, work systems and processes interact, and we are implementing worker-level training to increase awareness of error-likely situations.
Other efforts aimed at eliminating or mitigating risk include a comprehensive road safety management program to reduce motor vehicle crashes, coaching/mentoring programs to build worker competency, and assurance activities to validate that risk-reducing safeguards are in place and functioning effectively.
Personal safety performance
Our overall 2016 personal safety performance was very good, particularly in achieving record lows in our Days Away From Work and Total Recordable Incident rates. However, nine contractors and one employee lost their lives, in four separate incidents. Any loss of life is unacceptable to us. Each incident was thoroughly investigated so we can understand and learn from the root causes and put safeguards in place to help prevent similar incidents. In circumstances such as these, we share appropriate lessons learned throughout the company and apply them in our work practices.
Preventing fatalities and serious incidents will continue to be our top priority in 2017. And we will maintain our sharp focus on verifying and validating that safeguards are in place, functioning and effective throughout our operations. We are determined to eliminate fatalities throughout our operations.
For an in-depth look at Chevron’s safety statistics, read the 2016 Corporate Responsibility Report.
We also apply our OEMS to manage process safety as we work to prevent serious incidents, such as explosions, fires and accidental releases. To identify hazards and reduce risk, we conduct systematic reviews of facilities and projects, engaging third-party reviewers as appropriate, and we perform in-depth hazard analyses to help prevent injury and loss of containment. Multiple layers of protection are engineered into our designs to safeguard our operations and prevent or mitigate the possible effects of human errors and mechanical failures. Personnel are trained to safely start up, operate, and shut down processes and equipment in an incident-free manner.
In 2016, we achieved a record low in the number of combined Tier 1 and Tier 2 loss-of-primary-containment incidents, as defined by American National Standards Institute/American Petroleum Institute Recommended Practice 754. Ongoing programs in support of process safety include: enhancing asset integrity management; increasing the effectiveness of operating procedures through the application of human performance principles; improving risk identification and safeguard management processes; implementing rig certification and assurance programs to enhance well safety; and, building process safety competency at all levels of the organization.
Highlighting our focus on well safety is our WellSafe program, which is designed to assure well and reservoir fluids are under control and not released, potentially impacting people and the environment. The WellSafe program applies to all drilling operations and those completion and workover operations that are under the operational control of Chevron’s Drilling and Completions organization.
We are committed to achieving zero process safety incidents. Through what we learn, we improve our procedures, training, maintenance programs and designs to avoid repeating incidents. We share lessons learned from actual incidents and potential events throughout the company and with industry organizations, such as the American Petroleum Institute and the Center for Chemical Process Safety.
Chevron works to minimize the risks and impacts associated with the manufacture, transport, use and disposal of our products. Product assessments are conducted for all new products. Periodically, existing products are reviewed according to the company's Product Stewardship Process. We assess safety, health and environmental information, as well as compliance with product safety legal requirements, both where our products are made and where they are sold or used.
Animal testing is often required by regulatory agencies and may be critical for demonstrating safety. We are committed to using alternatives to animal testing whenever possible. We strive to take a leading role in the industry to reduce the number of animals used for research. Current computational toxicology models have evolved to better assess complex chemistries and are used in combination with known information on a chemical and surrogates to assess the hazard potential. This results in minimizing animal testing requirements where alternatives to testing are allowed and sometimes enables targeted approaches to testing where still required.
Management systems like the OEMS help us identify and comply with product stewardship requirements around the world. We apply common global processes and computer systems to capture and communicate information on the safe handling, transport, use and disposal of our products. We also use those processes and systems to communicate emergency contact information. We have a comprehensive surveillance process to monitor and evaluate the growing number of new regulatory programs that may apply to our products.
For example, in Europe, the chemical regulatory framework Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) requires manufacturers and importers to register their chemicals and provide the European Chemical Agency with extensive information about the potential environmental and health effects of their products. Chevron has developed and implemented rigorous programs at our manufacturing plants, and along the entire supply chain, to meet REACH requirements. To date, we have successfully completed more than 100 substance registrations. We also added more than 370 substances to the inventory of existing chemicals in Thailand.
The Product Stewardship Process also covers standard hazard communication practices, such as safety data sheets (SDSs) and product hazard labeling. Chevron maintains a global database of SDSs for lubricants, fuels, additives and other products marketed by Chevron in North America, Latin America, Africa and the Middle East, Europe, Australia and the Asia-Pacific region. The sheets contain information on the safe use of and potential hazards associated with these products.
Proper labeling and transportation of our products from one country to another can be challenging, and the U.N. Globally Harmonized System of Classification and Labelling of Chemicals (GHS) is leading changes toward global consistency in labeling and SDS requirements. In addition, Chevron is classifying the chemicals that it makes based on their potential environmental and health effects and rewriting SDSs in accordance with the GHS. In 2016, Chevron generated 23,044 SDSs in 38 languages to meet these requirements.
The health of our employees is important to Chevron. We recognize that healthy employees are better able to do their jobs. We also know that many of our employees and contractors plan on working later into life.
We work to help address some of the health risks our employees face. Diseases such as malaria, tuberculosis and HIV/AIDS remain prevalent in some of the countries where we operate. We work to help protect our workforce from outbreaks such as Ebola and polio and emerging diseases like the Zika virus. Lifestyle diseases, such as cardiovascular disease, diabetes and obesity, are also affecting our workforce.
Chevron provides support programs and services to help our employees live healthier lives. We consider workforce and community health issues to be key aspects of our project planning. Our coordinated approach to health involves a combination of processes, policies, benefits and environmental supports. Our Fitness for Duty process evaluates whether employees are able to perform the essential physical, psychological and cognitive requirements of their job safely without risk to themselves, others or the environment. We also encourage personal health through wellness programs, including the global Healthy Heart Program and quarterly health focus areas, as well as onsite fitness centers at many of our locations. Our focus on whole-person health includes the global Employee Assistance and Worklife Program, which provides psychological health support to organizations, employees and their families.
For nearly three decades, HIV/AIDS has threatened our workforce, their families and the communities where we operate. Chevron believes that multinational companies have a key role to play in the global effort to combat HIV/AIDS and other infectious diseases. Our workplace HIV/AIDS policy and training combines educational programs, peer-to-peer training and counseling, and access to community-based care and treatment to keep healthy workers free of disease and to educate HIV-positive workers on living with the illness.
The potential for repetitive stress injuries also exists in every aspect of our lives. The goal of Chevron's Repetitive Stress Injury Prevention (RSIP) Plan is to identify each worker's level of risk for developing repetitive stress injuries through on-the-job computer use and to implement preventive measures to reduce that risk, which includes providing ergonomic offices. An important component of the RSIP Plan is the Rapid Response process, which encourages identifying risk and reporting discomfort early. This enables us to provide intervention for workers who are experiencing discomfort or who are at high risk. Over the past 10 years, Rapid Response has worked with more than 10,000 employees. In the U.S. program, managed by Global Health and Medical, more than 90 percent of those reporting low discomfort (0 to 3 on a 10-point scale) resolved their discomfort through ergonomic intervention.
Global recognition for comprehensive wellness
In 2016 Chevron received a number of recognitions for being a healthy employer.
- Chevron was ranked No. 42 of the top 100 Healthiest Companies in the U.S. by Healthiest Employers.
- The San Francisco Business Times and Silicon Valley Business Journal ranked Chevron as the Bay Area’s Healthiest Employer (No. 4 in 2016).
- The Houston Business Journal ranked Chevron as one of Houston’s Healthiest Employers (No. 5 in 2015).
- Chevron was a finalist for the workplace engagement award by the Global Business Coalition on Health.
These prestigious awards address worksite wellness programs and recognize best practices by employers across the United States and the globe. Chevron’s applications featured our comprehensive health and wellness efforts including our global focus on cardiovascular disease, HIV and other regional health issues. Going forward our goal is to link our programs to clearly support the Sustainable Development Goals, which were adopted by the United Nations in 2015 to address global economic, social and environmental challenges.
Chevron's Healthy Heart Program proactively focuses on reducing cardiovascular disease risk factors by offering employees and their adult dependents an annual voluntary risk assessment and educational resources. In the countries where the program is deployed, country-specific motivation and follow-up programs are defined to ensure integration with existing worksite programs.
In Indonesia, the United Kingdom, Nigeria and Angola, peer health educators provide peer-to-peer counseling on HIV/AIDS, tuberculosis, malaria, nutrition, diabetes, exercise and cardiovascular health. Peer health educators are trained to address personal health holistically and are able to mobilize the workforce and their communities to increase their awareness of personal health and its impact on safety and productivity. This approach was a highlight of the Global Healthy Workplace Award, sponsored by the United Kingdom-based Global Centre for Healthy Workplaces. In 2017, the Peer Health Educator program is being deployed to Thailand, the Philippines and some U.S. locations.
Chevron’s comprehensive wellness approach includes a focus on psychological wellbeing and integration with safety, occupational health and environmental supports. Our global quarterly programs provide educational toolkits and local programs that address risk factors for cardiovascular and other non-communicable diseases and the links between health, safety and productivity. The programs we offer vary by country and can include risk assessments, personalized action plans, coaching, physical activity programs and health promotion.