press release

Texaco Press Release - Texaco Achieves QS9000 Quality Certification for European Lubricants

FOR IMMEDIATE RELEASE: MONDAY, JUNE 14, 1999

LONDON, England, June. 14 - Texaco Global Products boosted its reputation as the world's leading supplier of lubricants and coolants to the automotive industry, with the award of QS9000 certification for the design, manufacture, distribution, and sales and marketing of coolants and lubricants in Europe. Texaco is one of the first multi-plant lubricant organisations to receive this automotive quality assurance certification.

Created over the past ten years, QS9000 defines the quality system requirements of the major automotive manufacturers. Achieving accreditation entails meeting a rigorous set of requirements based on the international quality standard IS09000, with additional specifications relating to the automotive industry.

Texaco's QS9000 certification covers its research laboratory in Ghent, Belgium; lubricant blending plant in Valencia, Spain; pan-European purchasing systems; and marketing and distribution activities in the Benelux, France, Germany, Spain and the UK. In addition, Texaco's contract lubricant blending plant in Stoke-on-Trent and in Antwerp achieved QS9000 certification in 1998.

The certification was achieved after a year-long application and auditing process that recognises the company's commitment to customer services through cost reduction achieved by a programme of continuous improvement, use of corrective and preventative action procedures, personnel development through the use of multi-disciplined teams, quality policy and planning, benchmarking and the use of statistical process controls.

Thomas Neslage, President of Texaco Global Products, said: "We are delighted to be the first lubricant and coolants organisation to be awarded this industry-recognised certification for a substantial part of our European operations, as it demonstrates our commitment to improved customer service and compliance with our customers' requirements. We also believe that QS9000 is a key requirement to maintain and grow our strong position in the OEM business, not only in Europe but globally."

Updated: June 1999