operational excellence

achieving our best performance


For more than 20 years, we’ve expanded systems that support a culture of safety, environmental stewardship and top performance. We call this Operational Excellence (OE), and it drives everything we do. Our workforce truly believes that incidents are preventable, and we have policies, processes, tools and behavioral expectations in place to assist us in achieving that goal.


OE vision and objectives

Operational excellence is defined as “the systematic management of process safety, personal safety and health, the environment, reliability, and efficiency to achieve top performance.” It is based on five key objectives.

  1. Achieve an incident- and injury-free workplace.
  2. Promote a healthy workforce and mitigate significant workplace health risks.
  3. Identify and mitigate environmental and process safety risks.
  4. Operate with industry-leading asset integrity and reliability.
  5. Efficiently use natural resources and assets.

always committed to operational excellence

always committed to operational excellence

Hear what our employees have to say about their commitment to Operational Excellence.


Operational Excellence requires constant attention to countless details and to how our work is performed. Our safety culture is based on 10 Tenets of Operation, a code of conduct that employees and contractors use and that supervisors and managers reinforce. The tenets are based on two key principles:

  • Do it safely or not at all.
  • There is always time to do it right.

The tenets address a wide range of behaviors. The key word in the tenets is Always.

  1. Always operate within design and environmental limits.
  2. Always operate in a safe and controlled condition.
  3. Always ensure safeguards are in place and functioning.
  4. Always follow safe work practices and procedures.
  5. Always meet or exceed customers’ requirements.
  6. Always maintain integrity of dedicated systems.
  7. Always comply with all applicable rules and regulations.
  8. Always address abnormal conditions.
  9. Always follow written procedures for high-risk or unusual situations.
  10. Always involve the right people in decisions that affect procedures and equipment.