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low-code drives high output for chevron’s citizen developers

2 min read | august 17, 2023

When Andrew Shing faced a problem with no good solutions, he used his Citizen Developer training as a low-code developer to create one and improve processes to drive better business outcomes.

As senior planner in Chevron’s El Segundo Oils Planning team, Shing worked with colleagues who received dozens of certificates of analysis from labs each month. He knew that organizing the data was possible but would be difficult since the data was in PDF documents with no standard format. He wanted a way to locate and share the data so it would be easier to analyze and to get to the heart of any issues.

A chemical engineer with no coding experience, Shing created a tool that first leverages Artificial Intelligence to automate the tedious work of extracting, organizing and recording the data. The app then enables users to quickly analyze the data and resolve any issues.

“That saves a ton of time and makes it a lot more sustainable,” said Shing, now Strategic Planning team lead in Strategy and Business Planning. “You have ways to visualize it and say this is the product I’m looking at, this is the timeframe I’m looking at, let’s see if there is an issue here.”

The time- and cost-saving tool is just one example of a data-driven solution deployed by employees serving as “low-code” developers using Microsoft’s Power Platform®.

Coworkers sitting at a desk in front of a laptop computer looking at monitors.
Close up of woman's hand setting up intelligent home system, controlling smart home appliances with control panel of a smart home.
Two workers in a manufacturing plant looking at an open laptop. They both wear hard hats and there are tools on the table.

the big lift of low-code

Chevron’s progress in low-code developments is a result of the company being one of the first to embrace the Microsoft Power Platform® at enterprise scale.

Now, nearly 3,000 employees in departments across Chevron use low-code and can create apps or automated tasks to improve their daily work and drive business decisions.

“I believe the future of the workforce is citizen developers. It is a skill set to get us away from complicated spreadsheets and prevent lost data.”

nicole champenoy

shale and tight asset class director

why it matters

Shing estimates he invested 150 to 200 hours in low-code development training over three months to get up to speed. His app will save up to double that amount of time annually. Plus, the experience prepared Shing to apply low-code techniques to other time-consuming issues that are hard to solve.

“There are pieces that I’ve taken from that program that I have applied to other parts of the business to help find efficiencies,” said Shing. “Having confidence that all our data sources are pulling from the same location helps create alignment much more quickly.”

what’s next

“Low-code is the next version of office work,” explained Tavia Prouhet, a low-code and automation product owner for Chevron. “Every worker can learn how to do this whether you’re a new employee or someone more established.”

In fact, Gartner, the U.S.-based research and consulting firm, expects the market for low-code development to grow 20% this year due to citizen developers who sit outside of IT, like Shing. That group made up 60% of low-code users in 2021 and will grow to 80% by 2026.


expected low-code development growth in 2023


citizen developers as low-code users in 2021


expected citizen developer low-code user growth in 2026

Power Platform is a federally registered trademark of the Microsoft group of companies.

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